Frequently Asked Questions (FAQ)

Ordering & Payment

How can I place an order on reBuyTech?
You can browse our online store, select the laptop you want, and add it to your cart. Complete the checkout process by entering your delivery details and choosing your payment method. You will receive an order confirmation via email or WhatsApp.

What payment methods are available?
We accept cash on delivery, bank transfer, credit/debit cards, and installment plans through Valu and select credit card providers. Payment options are displayed during checkout.

Do you offer installment plans in Egypt?
Yes, we offer installment payment through Valu and participating banks. Installment approval and terms are managed by the payment provider based on their eligibility criteria.

How does installment payment through Valu work?
Create an account on the Valu website or app, activate it at the nearest Valu branch, choose your down payment amount and installment period, then select Valu as your payment method during checkout on our store. We can guide you through the registration process if needed.

Products & Condition

Are reBuyTech laptops new or imported?
Our laptops are high-quality imported devices from Europe. They are professionally tested and certified to ensure reliable performance. We focus on premium brands like Apple MacBook and Windows laptops.

What does "imported" mean?
Imported laptops are pre-owned devices sourced from international markets, primarily Europe. They are inspected, tested, and restored to excellent working condition before being offered for sale.

Are the devices tested before delivery?
Yes, every laptop undergoes thorough testing by our experienced technicians. We check hardware components, battery health, screen quality, keyboard, ports, and overall performance before listing any device for sale.

Do the laptops come with original accessories?
Most laptops come with a compatible charger. Original accessories may vary depending on availability. If you have specific accessory requirements, please contact us before ordering.

Do you sell Windows laptops and MacBooks?
Yes, we offer both Windows laptops from brands like Dell, HP, and Lenovo, as well as Apple MacBook Air and MacBook Pro models in various configurations.

Is the operating system included?
Yes, all laptops come with a genuine, activated operating system. MacBooks include macOS, and Windows laptops include a licensed version of Windows with Microsoft Office activated for life.

Warranty & After-Sales Support

Is there a warranty on reBuyTech devices?
Yes, all devices come with a 3-month warranty against manufacturing defects. This covers hardware issues that arise under normal use during the warranty period.

What does the warranty cover?
The warranty covers hardware malfunctions and defects in components such as the motherboard, screen, keyboard, and internal parts. It does not cover physical damage, liquid damage, or issues caused by misuse.

How can I request warranty support?
Contact us via WhatsApp or phone with your order details and a description of the issue. Our technical team will assess the problem and arrange repair or replacement if covered under warranty.

Is there technical support after purchase?
Yes, we provide remote technical support for 3 months after purchase. Our team is available to help with software issues, setup questions, and general troubleshooting. We also offer regular follow-ups to ensure your device is performing well.

Do you offer repair services?
Yes, we operate a service center with over 20 years of experience. If you experience any issues with your device at any time, we can provide repair services even after the warranty period.

Delivery & Locations

Do you deliver across Egypt?
Yes, we deliver to all major cities and governorates across Egypt. Delivery is available to your home or office address.

How long does delivery take?
Delivery typically takes 2 to 5 business days depending on your location. Cairo and Giza orders are usually delivered faster. We will confirm the estimated delivery time when you place your order.

Can I visit a reBuyTech branch?
Yes, you are welcome to visit our location in 6th of October City at Knouz El Nile Center, 4th District, next to Emad Ragheb Mosque. You can inspect devices in person before purchasing.

Which areas do you serve?
We serve all areas across Egypt including Cairo, Giza, Alexandria, and other governorates. Contact us to confirm delivery availability to your specific area.

Can I inspect the laptop before delivery?
If you visit our branch, you can inspect the laptop in person. For deliveries outside our area, we provide detailed photos and can arrange a remote inspection via AnyDesk so you can see the device condition before shipment.

Returns & Exchanges

Can I return or exchange a device?
Returns and exchanges are handled on a case-by-case basis. If you receive a device that does not match the description or has undisclosed issues, contact us immediately to discuss a solution.

What is the return policy?
Please refer to our Return and Exchange Policy page for full details. Generally, devices must be returned in the same condition as received, and issues must be reported within a specified timeframe.

What should I do if I receive a faulty device?
Contact us immediately via WhatsApp or phone. Provide your order number and describe the issue. We will arrange for inspection and, if the fault is confirmed, offer a repair, replacement, or refund as appropriate.

Contact & Support

How can I contact reBuyTech?
You can reach us via WhatsApp or phone at +201090595053 or +201065554299. You can also visit our store in 6th of October City or follow us on Facebook, Telegram, and LinkedIn.

What are your working hours?
We are open daily from 1:00 PM to 8:00 PM. We are closed on Fridays.

Do you offer WhatsApp or phone support?
Yes, WhatsApp and phone support are available during business hours. Our team responds quickly to inquiries, product questions, and technical support requests.

Where can I find your social media pages?
Follow us on Facebook at ReBuy Technologies, join our Telegram group at t.me/joinchat/HhVrfPIaOhdlOTNk, or connect on LinkedIn at linkedin.com/company/rebuytech.

Can I get help choosing the right laptop?
Absolutely. Our team can recommend the best laptop based on your needs, budget, and intended use. Whether you need a device for university, business, design, or general use, we are here to help you make the right choice.