Find answers about ordering, payment, imported laptops, warranty, delivery, returns and after-sales support.
Ordering & Payment
```How can I place an order on reBuyTech?
Browse our online store, choose the laptop you want and add it to your cart. Complete checkout by entering your contact and delivery details and selecting an available payment method. Our team may contact you to confirm the order, availability and delivery details.
What payment methods are available?
Available payment methods may include cash on delivery, bank transfer, credit or debit cards and eligible installment options. The methods available for your order will be displayed during checkout or confirmed by our sales team.
Do you offer installment plans in Egypt?
Yes. Eligible customers may use valU or supported bank installment programs. Approval, available limits, fees, down payments and installment periods are determined by the finance provider and may vary by customer and offer.
How does payment through valU work?
You need an active valU account with sufficient available purchasing power. Choose valU when it is available at checkout or contact our sales team for assistance. You will then select an eligible payment plan and complete authorization through valU. For account activation and current terms, visit the official valU website .
Products & Condition
```Are reBuyTech laptops new or imported?
We specialize in premium imported laptops. Unless a product is specifically described as new, imported laptops are pre-owned devices sourced from international markets. Each listing should state the device model, specifications and condition.
What does “imported laptop” mean?
An imported laptop is a pre-owned device sourced from outside Egypt, commonly from European or other international markets. It is inspected, cleaned and tested before being offered for sale. Imported does not automatically mean new or factory-refurbished.
Are the laptops tested before sale?
Yes. Our technicians test the main hardware functions, including the display, keyboard, trackpad, ports, storage, memory, speakers, camera, Wi-Fi, battery performance and general operating stability. Test results and condition details may vary by device.
Will the laptop look exactly like the photos?
Where actual-device photos are provided, they represent the listed unit. Some listings may use representative photos for multiple devices of the same model. Please review the product description or contact us to request current photos and condition details before ordering.
Do laptops include a charger and accessories?
Laptops normally include a compatible charger unless the product page states otherwise. The charger or other accessories may not be the original factory accessories. Please contact us before ordering when you require a specific accessory.
Do you sell Windows laptops and MacBooks?
Yes. Depending on current stock, we offer Apple MacBook Air and MacBook Pro models as well as Windows business laptops from brands such as Dell, HP and Lenovo.
Is an operating system included?
Devices are supplied with an appropriate operating system installed and ready for initial setup. Windows activation and software inclusion depend on the device’s applicable digital licence and the details stated on its product page. Microsoft Office or other paid software is not included unless explicitly stated in the listing.
Can you help me choose the right laptop?
Yes. Tell us your budget and whether you need the laptop for university, office work, programming, design, video editing or general use. Our team will recommend suitable options based on your requirements and current stock.
Warranty & After-Sales Support
```Do reBuyTech laptops include a warranty?
Yes. Eligible laptops include a three-month limited warranty unless a different warranty period is stated on the product page, invoice or warranty document.
What does the warranty cover?
The limited warranty covers qualifying hardware faults arising during normal use within the warranty period. Coverage is subject to technical inspection and the complete warranty terms provided with your purchase.
What is not covered by the warranty?
The warranty generally excludes accidental or physical damage, broken screens, liquid exposure, misuse, improper charging, unauthorized repair or modification, malware, software problems, consumable wear and issues resulting from external accessories. Battery coverage, where applicable, is subject to the stated battery warranty terms.
How can I request warranty support?
Contact us by phone or WhatsApp and provide your name, invoice or order number, device serial number and a clear description of the issue. Our technical team will explain the inspection and service process.
Is technical support available after purchase?
We provide reasonable setup and troubleshooting assistance during the applicable support period. Some software, data-recovery, installation or on-site services may be outside the free support scope and may carry an additional charge.
Do you offer repair services after the warranty?
Yes. Our service center provides paid inspection and repair services for eligible laptops after the warranty expires, subject to spare parts availability and technical assessment.
Delivery & Locations
```Do you deliver across Egypt?
Yes. Delivery is available to many cities and governorates across Egypt. Service availability, delivery charges and cash-on-delivery limits may vary by location and order value.
How long does delivery take?
Delivery usually takes approximately two to five business days after order confirmation, depending on stock readiness, destination, courier schedules and public holidays. This is an estimate rather than a guaranteed delivery time.
Can I visit a reBuyTech branch?
Yes. You are welcome to visit either of our locations:
Head Office
283 Al Mehwar Al Markazi,
First 6th of October,
6th of October City (2),
Giza Governorate 3225611, Egypt
View on Google Maps
Zahraa Al Maadi Branch
Hegaz Tower, 10th Floor,
Beside 50 Hub Mall,
Zahraa Al Maadi,
Cairo, Egypt
View on Google Maps
Can I inspect a laptop before purchasing?
You can inspect available devices when visiting a branch. For remote orders, you may request current photos, videos or a live remote presentation when operationally available. Remote viewing does not replace the written product condition and sale terms.
Returns & Exchanges
```Can I return or exchange a laptop?
Return and exchange eligibility depends on the reason for the request, the device condition, the reporting timeframe and the applicable policy. Please review our Refund and Return Policy before purchasing.
What should I do if the device does not match its description?
Contact us as soon as possible without altering, repairing or continuing to use the device unnecessarily. Provide your order number and clear photos or videos showing the issue. We will assess the request according to the applicable return, exchange and warranty policies.
What should I do if I receive a faulty device?
Stop using the device when continued use could cause further damage, then contact us promptly by phone or WhatsApp. After inspection, an eligible issue may be handled through repair, replacement, exchange or another remedy according to the warranty and return terms.
Must the device be returned in its original condition?
Yes. Returned devices should include the supplied charger, accessories, packaging, invoice and any included items. Additional damage, missing accessories, password locks or unauthorized modifications may affect return eligibility.
Contact & Support
```How can I contact reBuyTech?
Call or message us on WhatsApp at +20 10 4443 9448. You can also use our contact page or visit our 6th of October City location.
What are your working hours?
Our stated working hours are daily from 1:00 PM to 8:00 PM, with Friday as the weekly day off. Hours may change during holidays or special occasions, so please contact us before visiting.
Do you offer WhatsApp and phone support?
Yes. Phone and WhatsApp support are available during working hours for product inquiries, order assistance and after-sales support. Response times may vary during busy periods.